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Design Thinking for Innovation

This course aims to improve participants’ sales skills and negotiation tactics for better deal closure and enduring client relationships.

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Certificate :

After Completion

Start Date :

10-Jan-2025

Duration :

30 Days

Course fee :

$150

COURSE DESCRIPTION:

  1. This course aims to improve participants’ sales skills and negotiation tactics for better deal closure and enduring client relationships.
  2. It includes key topics such as effective sales communication, assessing customer needs, overcoming objections, and closing strategies.
  3.  Participants will also develop negotiation expertise, focusing on creating mutually beneficial outcomes, conflict resolution, and fostering client trust for sustained business growth.

CERTIFICATION:

  1. Certified in Sales Skills and Negotiation.

LEARNING OUTCOMES:

By the conclusion of the course, participants will possess the skills to:

  1. Master effective sales strategies to engage potential clients and boost conversion rates.
  2. Conduct thorough assessments of customer needs to deliver customized solutions that align with their objectives.
  3. Develop skills to manage objections and rejections, transforming challenges into opportunities for deeper engagement.
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Course Curriculum

Introduction to Design Thinking

1.Overview of Design Thinking principles and philosophy

2.The importance of empathy and user-centric approaches

3.Key benefits of Design Thinking for innovation relationship building

Understanding the User
  1. Techniques for empathizing with users: interviews, observations, and surveys
  2. Creating user personas to represent different audience segments
  3. Mapping the customer journey and identifying pain points.
Framing the Problem

1.Techniques for synthesizing user insights and defining core problems

2.How to create problem statements that drive innovation

3.Aligning user needs with business goals and objectives

 

Generating Creative Solutions
  1. Brainstorming and ideation techniques (e.g., SCAMPER, mind mapping, and role-storming)
  2. Encouraging creativity and collaboration within teams
  3. Prioritizing and selecting ideas that align with user needs
  4.  
Turning Ideas into Tangible Concepts
  1. Rapid prototyping methods for testing ideas quickly
  2. Low-fidelity vs. high-fidelity prototypes
  3. Iterating prototypes based on user feedback and insights
Principles of Negotiation
  1. The fundamentals of negotiation: interests vs. positions
  2. Preparing for negotiations: understanding your goals and the other party’s needs
  3. Developing mutually beneficial outcomes in negotiations
Negotiation Tactics and Strategies

1.Creating win-win solutions

2.Handling difficult negotiations and managing conflicts

3.Using anchoring, framing, and other advanced negotiation techniques

Training Features

Interactive Learning Modules:

Self-paced lessons with engaging content and practical exercises.

Real-World Case Studies:

Examples of successful sales and negotiation scenarios to illustrate key concepts.

Role-Playing and Simulations:

Practice sales and negotiation skills through role-playing exercises, helping you refine your approach.

Expert-Led Video Tutorials:

Instructional videos from industry experts offering tips and insights on successful sales and negotiation.

Practical Quizzes and Assessments:

Quizzes to reinforce learning and track your progress in mastering sales and negotiation skills.

Final Capstone Project:

A comprehensive project where learners can demonstrate their ability to conduct sales and negotiation scenarios, integrating everything they've learned.

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