Conflict Resolution in the Workplace
This course provides participants with actionable techniques to effectively manage and resolve conflicts in the workplace, promoting teamwork and a constructive atmosphere.
Certificate :
After Completion
Start Date :
10-Jan-2025
Duration :
30 Days
Course fee :
$150
COURSE DESCRIPTION:
- This course provides participants with actionable techniques to effectively manage and resolve conflicts in the workplace, promoting teamwork and a constructive atmosphere.
- By combining theoretical insights with practical exercises, learners will develop the ability to recognize conflict sources, navigate challenging discussions, and apply solutions that are advantageous for everyone involved.
CERTIFICATION:
Upon finishing the program, participants will receive a Certified in Workplace Conflict Resolution credential, demonstrating their proficiency in managing conflicts effectively.
LEARNING OUTCOMES:
By the conclusion of the course, participants will possess the skills to:
- Recognize frequent triggers and root causes of conflicts in the workplace.
- Implement resolution techniques to attain effective and sustainable results.
- Improve communication abilities to effectively manage and reduce conflicts.
Course Curriculum
- Definition and types of workplace conflict.
- Understanding the importance of conflict resolution.
- Recognizing common causes of conflicts in professional settings.
- Analyzing interpersonal and organizational dynamics.
- Active listening techniques.
- How to engage in difficult conversations.
- Managing emotions during conflicts.
- Mediation and negotiation techniques.
- Collaborative problem-solving.
- Tailoring resolution approaches to different scenarios.
- Promoting empathy and inclusion.
- Preventing conflicts through proactive measures.
- Establishing policies and procedures for conflict management.
- Real-life conflict resolution scenarios.
- Role-playing exercises to practice techniques.
- Group discussions and feedback.
- Assessment of knowledge through a quiz and practical exercises.
- Certification awarded upon successful completion
Training Features
Duration
8 weeks (flexible pacing).
Delivery Mode
Online (self-paced or instructor-led options).
Interactive Content
Role-plays, quizzes, case studies, and group discussions.
Expert Instruction:
Learn from experienced professionals in conflict resolution.
Support
Access to dedicated mentors and peer discussion forums.
Certification
Globally recognized credential upon completion.
