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Active Listening Skills

Develop your communication and relationship-building skills through the practice of Active Listening Skills

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Certificate :

After Completion

Start Date :

10-Jan-2025

Duration :

30 Days

Course fee :

$150

COURSE DESCRIPTION:

– Develop your communication and relationship-building skills through the practice of Active Listening Skills. This course offers actionable strategies designed to enhance your listening proficiency, allowing for a deeper understanding and engagement with those around you.
– By mastering active listening, you can significantly improve your interactions in both professional and personal contexts, leading to more meaningful connections with others.
– The techniques taught in this course are aimed at helping you effectively resolve conflicts, ensuring that you can navigate challenging conversations with ease and empathy.
– Strengthening your active listening abilities will contribute to a more collaborative atmosphere, promoting teamwork and cooperation in various environments.
– Ultimately, this course empowers you to become a more attentive listener, which is essential for building trust and rapport in all types of relationships.

CERTIFICATION:

  1. Earn a Certified Active Listening Specialist credential, showcasing your expertise in empathetic and effective communication.

LEARNING OUTCOMES:

By the conclusion of the course, participants will possess the skills to:

– Grasp the essential elements of active listening and recognize how it enhances communication effectiveness, fostering clearer exchanges of ideas and information.
– Acknowledge obstacles to active listening, including environmental distractions, personal biases, and preconceived notions that can hinder comprehension.
– Cultivate strategies to fully engage with the speaker, such as sustaining eye contact and adopting an open posture to convey attentiveness and receptiveness.
– Employ both verbal affirmations and non-verbal signals to demonstrate comprehension and promote ongoing conversation, thereby creating a more interactive dialogue.
– Enhance your listening skills through reflective techniques, such as restating and summarizing critical points, while also asking open-ended questions to gain deeper insights and clarify uncertainties.

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Course Curriculum

Introduction to Active Listening
  1. What is Active Listening?
    • Definition and importance of active listening in communication.
  2. Benefits of Active Listening
    • Building trust, reducing misunderstandings, and improving relationships.
  3. Barriers to Effective Listening
    • Common obstacles like distractions, biases, and multitasking.
Core Principles of Active Listening
  1. Be Present
    • Giving full attention to the speaker.
  2. Empathy
    • Understanding and validating the speaker’s feelings and perspective.
  3. Non-Judgmental Approach
    • Listening without criticism or premature conclusions.
Techniques for Active Listening
  1. Verbal Techniques
    • Paraphrasing: Restating the speaker’s words to confirm understanding.
    • Open-Ended Questions: Encouraging the speaker to elaborate.
    • Minimal Encouragers: Using brief verbal cues like “I see” or “Go on.”
  2. Non-Verbal Techniques
    • Maintaining eye contact.
    • Using facial expressions and nodding to show engagement.
    • Positive body language (e.g., leaning slightly forward).
Developing Emotional Intelligence
  1. Recognizing Emotions in Conversations
    • Identifying verbal and non-verbal emotional cues.
  2. Responding with Empathy
    • Showing understanding and care through words and actions.
  3. Managing Personal Emotions
    • Staying calm and composed during challenging discussions.
Overcoming Listening Barriers
  1. Identifying Personal Listening Habits
    • Reflecting on strengths and areas for improvement.
  2. Dealing with Distractions
    • Techniques to stay focused in busy or noisy environments.
  3. Addressing Prejudgments and Biases
    • Cultivating an open mindset for better understanding.
Practicing Active Listening in Different Contexts
  1. Workplace Communication
    • Engaging effectively in meetings, performance reviews, and team discussions.
  2. Conflict Resolution
    • Using active listening to defuse tension and find common ground.
  3. Personal Relationships
    • Building deeper connections with family and friends through attentive listening.
Role-Playing and Case Studies
  1. Real-World Scenarios
    • Practice active listening in scenarios like customer complaints, team disagreements, and personal conflicts.
  2. Feedback and Reflection
    • Receiving constructive feedback to enhance listening skills.
Sustaining Active Listening Skills
  1. Building Habits
    • Incorporating active listening into daily routines.
  2. Continuous Improvement
    • Resources and tools to practice and refine listening skills.

Training Features

Interactive Exercises

Hands-on activities to practice and enhance listening skills.

Personalized Feedback

Individual assessments to identify and address listening barriers.

Expert-Led Workshops

Guided sessions by experienced communication trainers.

Practical Tools

Templates, checklists, and resources for effective listening.

Real-Life Applications

Context-specific role-playing exercises for diverse scenarios.

Certificate of Completion

Recognition of your mastery in active listening skills.

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